Our Roots in Apple Excellence
Our journey began in 1994, when we became an Apple dealer and embraced the role of Apple Specialist. Back then, we believed—passionately—that the Macintosh was a better product. It was the era when Windows still ran on top of DOS, and few in the enterprise world took Apple seriously. Even fewer were supporting Apple technology in business environments.
We set out to change that. Starting with graphics and video implementations for creative powerhouses—advertising agencies, design studios, and printing houses—we quickly became known for delivering rock‑solid Apple solutions. As the workplace evolved, so did we, expanding our expertise to serve enterprise organizations who wanted to offer employees real choice in their technology.
For nearly 33 years, Digital Partners has been at the forefront of Apple integration nationwide. We’ve helped organizations deploy and manage Apple devices seamlessly, leveraging tools like JAMF for device management, OKTA for identity and access, and advanced printing solutions to smooth workflows. From day one to today, our mission has remained the same: to empower businesses with the best technology experience Apple can offer.
Value to the Core Since 1994
AppleCare for Enterprise with Digital Partners
AppleCare for Enterprise is a comprehensive support solution designed for organizations that depend on Apple technology to power their business. Partnering with Digital Partners, you’ll experience a seamless blend of Apple’s world‑class technical expertise and our trusted service delivery capabilities.
Whether you’re deploying hundreds of iPhones and iPads or managing a growing fleet of Mac devices, Digital Partners has the resources, infrastructure, and expertise to help you deploy, support, and maintain Apple devices at scale.
With AppleCare for Enterprise, your end users enjoy 24/7 access to Apple experts, while your IT teams benefit from advanced technical support backed by Digital Partners’ nationwide network of certified professionals.
Together, Apple and Digital Partners deliver a premium service experience that keeps your Apple devices productive, protected, and fully supported throughout their lifecycle — so your team can focus on what they do best.
| AppleCare for Enterprise | AppleCare + | |
|---|---|---|
|
Hardware coverage |
3 & 4 year coverage terms for Mac |
3 year coverage for Mac |
|
Hardware coverage |
2 & 3 year coverage terms for iPhone |
2 year coverage for iOS |
|
Hardware coverage |
2,3 & 4 year coverage terms for iPad |
Battery and accessory coverage |
|
Hardware coverage |
Battery and accessory coverage |
|
|
Damage coverage options |
Repair Mac or replace iOS device, for any reason, using Service Pool credits |
Unlimited incidents of accidental damage protection (PO or credit card) |
|
Damage coverage options |
Service Pool is a percentage of the deployment based on device type |
Mac: $99 or $299 service fee |
|
Damage coverage options |
There are no service fees |
iPad: $49 service fee |
|
Damage coverage options |
Based on industry standard of break rates |
iPhone: $29 or $99 service fee |
|
Service options |
Global on-site repair or replacement in 30 countries |
Global carry-in repair (fApple Retail locations or Authorized Service Providers) |
|
Service options |
As fast as next-business-day onsite (end-user location or designated facility) |
Mail-in options available |
|
Service options |
Mail-in options available |
Express Replacement service for iPhone and iPad (with service fees and CC hold) |
|
Service options |
Access to Enterprise portal for visibility to deployment tracking |
|
|
IT support |
24/7 enterprise technical support |
AppleCare OS Support for added IT support available for separate purchase |
|
IT support |
Custom pin number for troubleshooting complex issues or repair triage |
|
|
IT support |
Annual incident of IT department-level support during each year of coverage |
|
|
IT support |
Access to Enterprise portal for creation and visibility to case/ticket status |
|
|
IT support |
Customer Success kick-off call at beginning of agreement |
|
|
IT support |
AppleCare OS Support for added IT support available for separate purchase |
|
|
End-user support |
24/7 help desk support (business advisors) |
24/7 consumer technical support via phone and chat |
|
End-user support |
Custom pin number for set up, how-to questions, troubleshooting, or repair triage |
|
